CUSTOMER INFORMATION UPDATE

The Enugu Electricity Distribution Company PLC (EEDC), in July 2023 commenced customer sensitization on the planned software upgrade which will be affecting all Standard transfer specification (STS) compliant prepaid meters across the globe

 

Now, we have come to the second phase, which entails customers to update their valid phone numbers and email addresses, as a prerequisite for the upgrade.

 

To make the process seamless and convenient, we have developed a link for customers to provide the required information.

 

Kindly click here to update your information

 

UPGRADE OF STS PREPAID METER IS FREE, AT NO COST TO CUSTOMERS - EEDC

The Enugu Electricity Distribution Company PLC (EEDC) has cautioned its customers against falling victim to fraudsters, stressing that the planned upgrade of STS prepaid meters in its network will be free of charge, and at no cost to customers.

The warning became necessary because of information received by the company about activities of some unscrupulous elements who are extorting unsuspecting customers in the name of upgrading their meters.

Customers should not fall prey to these elements, as no customer will be charged a kobo to have his or her meter upgraded.

The process of upgrade will be simply by punching into the meter the Key Change Tokens (KCT), which will be provided to the customers alongside the credit token, when they go to recharge their meters.

As a matter of responsibility, EEDC is notifying its customers of this exercise and appeal to them to ensure that their prepaid meters are upgraded before 24th November 2024.

It will be recalled that earlier in the month, EEDC notified its customers that by 24th November 2024, all Standard Transfer Specification (STS) prepaid meters will cease to accept credit tokens, unless they are upgraded. An exercise which will be affecting all STS compliant prepaid meters across the globe.

Customers of EEDC are advised to ensure that their meters are upgraded before the set date of 24th November 2024, as Meters not upgraded before the date will no longer accept new tokens, but they will still be working till the credit already loaded in it is used up.

It is important to note that credit tokens purchased and not loaded onto the meters before the upgrade will become invalid after the upgrade.

EEDC appeals to its customers to remain calm, as adequate communication will be made on the process and modalities for the upgrade, while reiterating that the upgrade is free of charge and at no cost to customers.

For enquiries and further clarification, customers are to call: 084 700 100, SMS/Whatsapp: 0815 082 6060 or 0815 082 6061, or send email to:

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

EEDC SIGNS MOU WITH ANAMBRA STATE GOVERNMENT

The Enugu Electricity Distribution Company PLC (EEDC) and the Government of Anambra State has signed a strategic partnership Memorandum of Understanding (MOU), aimed at providing energy security and extending universal electricity access for residents of Anambra State.

This collaboration which was sealed with an MOU signing ceremony presided by the Executive Governor of Anambra State, Prof. Charles Chukwuma Soludo, at the Government House, Awka, is in line with the state government's desire to provide dividends of democracy to the people of the state.

Delivering his remarks, the Managing Director/CEO, EEDC, Praveen Chorghade, described the event as a momentous one which will strengthen the business relationship between both parties and unlock opportunities for attracting additional investments to achieve increased reliability of power supply and commercial performance.

He went further to state that the partnership will not only improve service to customers, operational and commercial efficiencies, but will provide additional networks required to increase both reliability and quality of supply towards attaining a 24/7 supply.

Expressing his joy, the chairman, Chrome Group of companies and the Chairman, EEDC, Sir Dr. Emeka Offor said it was a special day for him, not just as the Chairman of EEDC, but as a true son of the soil. "I'm glad I'm able to contribute my quota towards the development of Anambra State", he said.

The Executive Governor, Anambra State, Prof Charles Soludo said the MOU signing ceremony is a critical building block on his administration's journey to have a livable and prosperous mega city for Ndi Anambra.

Referring to Sir Dr. Emeka Offor as a partner in the transformational agenda of Anambra State, Prof. Soludo reminded the good people of the state that the state is on a journey, transiting to an industrialized State, and that cannot be achieved without 24/7 power supply in place.

He enjoined indigenes of Anambra State to support his administration in delivering to them a homeland that they would want to stay, and not just a place to visit.

Others present at the event include some members of EEDC board of Directors, such as Distinguished Sen. Ken Nnamani and Barr. Kester Enwereonu, the Deputy Managing Director, Dr. Ernest Mupwaya, Company Secretary/Head, Legal, Barr. Anthony Achebe, Chief Technical Officer, Engr. Vincent Ekwekwu, Head Security, Mr. Frank Ejiofor, and the Head, Corporate Communications, Mr. Emeka Ezeh.

 

UPGRADE OF STS PREPAID METER IS FREE, AT NO COST TO CUSTOMERS - EEDC

The Enugu Electricity Distribution Company PLC (EEDC) has cautioned its customers against falling victim to fraudsters, stressing that the planned upgrade of STS prepaid meters in its network will be free of charge, and at no cost to customers.

The warning became necessary because of information received by the company about activities of some unscrupulous elements who are extorting unsuspecting customers in the name of upgrading their meters.

Customers should not fall prey to these elements, as no customer will be charged a kobo to have his or her meter upgraded.

The process of upgrade will be simply by punching into the meter the Key Change Tokens (KCT), which will be provided to the customers alongside the credit token, when they go to recharge their meters.

As a matter of responsibility, EEDC is notifying its customers of this exercise and appeal to them to ensure that their prepaid meters are upgraded before 24th November 2024.

It will be recalled that earlier in the month, EEDC notified its customers that by 24th November 2024, all Standard Transfer Specification (STS) prepaid meters will cease to accept credit tokens, unless they are upgraded. An exercise which will be affecting all STS compliant prepaid meters across the globe.

Customers of EEDC are advised to ensure that their meters are upgraded before the set date of 24th November 2024, as Meters not upgraded before the date will no longer accept new tokens, but they will still be working till the credit already loaded in it is used up.

It is important to note that credit tokens purchased and not loaded onto the meters before the upgrade will become invalid after the upgrade.

EEDC appeals to its customers to remain calm, as adequate communication will be made on the process and modalities for the upgrade, while reiterating that the upgrade is free of charge and at no cost to customers.

For enquiries and further clarification, customers are to call: 084 700 100, SMS/Whatsapp: 0815 082 6060 or 0815 082 6061, or send email to:

This email address is being protected from spambots. You need JavaScript enabled to view it.